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1,345 Views 6 Replies Last post: Mar 1, 2010 3:18 AM by iristina RSS
Livinonthebch Newbie
Livinonthebch
8 posts since
Jun 1, 2009
Currently Being Moderated

Jun 24, 2009 6:31 PM

Missing Points for "Qualifying" stays

I recently spent a week in San Luis Opbispo, Ca on business stayed at the HIE and then went to San Diego, Ca and spent a week at the Crowne Plaza. Both stays posted on my account as Qualifying Stays but no points were given? Anybody else have this happen to them?

DorothyJ Contributor
DorothyJ
44 posts since
Apr 20, 2009
Currently Being Moderated
Jun 24, 2009 6:46 PM in response to: Livinonthebch
Re: Missing Points for "Qualifying" stays

Not recently... have you called the Priority Club number to report and/or ask about it?  They should be able to either fix it or tell you why.

Ronald Chadwick Premier Contributor
Ronald Chadwick
1,214 posts since
Oct 2, 2008
Currently Being Moderated
Jun 25, 2009 2:50 AM in response to: DorothyJ
Re: Missing Points for "Qualifying" stays

On your account page you will see the follwing

 

Account Activity
This information is available for the past 6 months.
View:
Hotel Activity    Report a Points Discrepancy

 

 

Fill in the points Discrepancy, It has always worked for me.

ewhamond Contributor
ewhamond
50 posts since
Mar 14, 2009
Currently Being Moderated
Jun 25, 2009 9:21 AM in response to: Livinonthebch
Re: Missing Points for "Qualifying" stays

Did you sign up for the free nights promo and choose free nights instead of double points? If so...that's why. You don't get points during the promo if you chose free nights.

Heavenv22 Newbie
Heavenv22
6 posts since
Sep 22, 2009
Currently Being Moderated
Sep 22, 2009 11:12 AM in response to: Livinonthebch
Re: Missing Points for "Qualifying" stays

I had a similar problem until I realised that I only got points on my third stay, although my first 2 stays qualified I needed a third to gain the points!!

johnboy69 Newbie
johnboy69
5 posts since
Mar 1, 2010
Currently Being Moderated
Mar 1, 2010 1:00 AM in response to: Livinonthebch
Re: Missing Points for "Qualifying" stays

this is a very sore subject with me. i typically stay 30+ nights when i travel and i do so often. just because i get

a better rate for an extended stay doesnt mean i dont deserve the points. where is the loyalty in that.

every stay should be a qualifying stay in my book. we have lots of choices on where we stay and they need to know that.

iristina Senior Contributor
iristina
295 posts since
Jun 22, 2009
Currently Being Moderated
Mar 1, 2010 3:18 AM in response to: johnboy69
Re: Missing Points for "Qualifying" stays

Not giving points doesn't make sense to me either. At the very least, you would think you could earn points at the lower rate like at the extended stay properties.

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