My wife is a cancer patient @ MD Anderson Cancer Center, in Houston, so we have used this facility A LOT the last 5 years. A few weeks ago, her & her sister were back for tests & while their, our van was broken into, @ 9 in the morning. Not the hotels fault. Secure, cameras, etc. I happened Just before they left for the hospital. They got them into the shuttle van, took them to the hospital, called the police, & had the window replaced. IF only the police were so efficient!
That is a great service story! I'm sure the manager of the hotel would love to hear your praise. I would be glad to get a contact for you if you would like.
Thanks,
