Bookmark and Share

Blog Posts

Blog Posts: 99
Items per page
Statistics: Blogs: 25 Blog Posts: 99   1 2 3 ... 7 Previous Next

During the last 15 years I have mostly been working in Bolivia and currently manage a Darwin Initiative Project funded through the British government looking at conservation priorities in Eastern Bolivia. There are a lot of different native plants in Bolivia, some 15,000 by most counts, that is about ten times as many as in all the British Isles. There are two areas where the plants are particularly numerous, the Andes and the eastern lowland plains next to Brazil. There is such a diversity of plants that both areas are regarded as world hotspots of plant diversity and both, of course, extend into neighbouring countries.

 

 

Most people think of central South America as one great plain covered in forest. Yes, it is mostly flat and it does have, or at least had, a lot of forest. However much of it is actually grass-covered plain with scattered bushes and trees, a bit like an African savannah but without the lions.  In this region, rains fall for only about four months a year and the area becomes bone dry in the winter season. Fires break out every year and sweep across the plains. It is only after fire and a bit of help from the rain, of course, that you really appreciate how many plants there are, as everything bursts into flower.

 

 

 

 

And it is only relatively flat. Steep-sided isolated mountains rise out of the plains, like little lost worlds – actually the original “Lost World” of the book and the film was based on one of these mountains in Bolivia. And they are still mostly unexplored and new plants can be found quite easily, and, just as in the fictional “Lost World”, these mountain islands are home to unique plants described by botanists as “endemics”, a term used to describe plants known nowhere else in the world. These mountains are the true hotspots for diversity compared with which the plains and lowland forests are decidedly cool.

 

 

 

In the picture above you can see one of the rock towers you find on the flat tops of these mountains. This particular one is honey-combed with crevices, which is home for some aggressive hornets, whose victim I have been several times. It is also home to half a dozen plants known from nowhere else in the world except for a few similar rocks in the vicinity. This must make this place one of the hottest points of one of the hottest mountains for plant diversity in the eastern lowlands of Bolivia. I have added pictures of one of the new plants we found here.  In one you can see how it grows naturally and in the other you can see the details of its flower.

 

 

Its scientific name Blepharadon crabrorum, which refers precisely to those hornets that stung my companions when we first found it. These same rocks have at least two more species new to science.

 

With the help of generous funding from the InterContinental Hotels Group, scientists from the Department of Plant Sciences at Oxford will be able to continue exploring hotspots like these in collaboration with Bolivian colleagues.

11 Views 0 Comments Permalink

Passing my local Holiday Inn in Swindon UK, one that although I know well I would not have cause to need to stay there as it is quite near home I pulled in.

Firstly I thought it would be interesting to get the hotels view on us guests with status. This Hotel is simple in its room quality (we have discussed this in a thread   http://community.priorityclub.com/thread/1593?tstart=0) in that it has only two grades of room, Standard and executive.

The policy for upgrades is from what I understand as follows:-

1)      Those who are known to be PC members from their reservation and have indicated a preference are so allocated.

2)     Those who have not indicated a preference are upgraded appropriately.

3)     Those who turn up with a reservation without indication their PC level and then ask are given the best available but if not an executive room the water robes etc are made available if enough staff are on duty.

4)     Ambassadors and Royal ambassadors are noted and receive all platinum benefits.

I took the opportunity to appraise the hotel as although I know it well had not taken note of it as a potential guest. It is set on the Eastern side of town close to both the main Motorway (M4) and the eastern bypass, although far enough away not to be bothered by traffic. It has reasonable grounds for a stroll around if the weather is clement. The town centre is close by both public transport and private car as are the main industrial areas. Although built about 40 years ago the hotel keeps an aura of modernity.

https://secure.ichotelsgroup.com/h/d/pc/1/en/hotel/swimr?rpb=hotel&crUrl=/h/d/pc /1/en/availsearch&ias=y

Swindon is well suited for a touring base for a week end as The Thames valley, Salisbury plain Stonehenge etc are close by as is the large outlet village and adjacent steam museum to keep children happy. The cities of Oxford, Cheltenham, Bath and Bristol are all a shortish drive away although Bath and Bristol are often best using the frequent trains from Swindon.

For those who scrape in on a near empty tank there is a filling station on site and another about 400 yards away.

The so called old town is about two miles away with a good choice of eateries and entertainment.

I would feel comfortable and safe at this Holiday Inn although it does not seem to have been rebranded.

68 Views 0 Comments Permalink

Although no one has asked, it is time to clue you in of the  Contessa's lineage.  . .

 

There is not royal heritage. .  She was born in Brooklyn. NY,  to an ordinary middle class working family and was named Marlene.

 

  Earlier ,in this communty, she used her true name,-- first, maiden and surname,.

  and particpated  fully  telling  much of her life and lifestyle.

 

Then,  paranoia set in. . This is an open forum, and  who knows what crazies  lurk out there.  Marlene had clearly identified who she is, what she does, where she lives. She's even in the phone book.  And so it was time to be more  anonymous,if not more discreet and  find a nom du plume.

 

  A plain Jane kind of name is boring . No,  it needed more pzaazz.  And so  Contessa Vanessa was invented.

 

   She replies to either name.

 

Respectfully,

 

Contessa Vanessa aka marlene

113 Views 3 Comments Permalink

As I have mentioned before being retired we can take leisure breaks at very short notice. Often in the UK. We do this as the weather forecasts leave a lot to be desired in accuracy, this I have to say is due to our position as the first substantial Land mass to receive the Atlantic weather and not a criticism of the forecaster’s skills. Therefore if the next 24 hours look good we try to take advantage of it and get away.

So I booked two rooms at A HIX in the resort area of Bournemouth as our favourite the Southampton HI did not have our choices of room available. THE HIX rooms were £59 ($100). I, as usual, emailed even at that late hour and by return had confirmation of our requests. Although there were not non-smoking rooms available they said that there would clean up the two rooms that we did book.

Our arrival was quick and efficient; I noticed that at the reception desk there was a large folder giving all the local information. This is an Idea that the higher brands could well follow.

Our rooms which, were unfortunately classified as smoking did not smell at all of smoke and in one the air cleaner was on which had obviously worked well. The rooms were on the highest floor and had a view of sorts so we had been given probably the best available rooms. The power of the pre arrival email!!.

The reception team had all the answers as far as local trips were concerned plus a map which highlighted the points of interest.

The Breakfast was adequate with a bigger than usual HIX selection, and this property is unusual in the UK by offering hot food in the evenings. A number of other eateries are available about 10/15 mins walk away on Poole Quay.

They advised the best sightseeing trip which was a mini cruise around Poole Harbour. This is the second largest natural harbour after Sydney Australia in the world.  There are five or six islands in the harbour including Brownsea Island which is the site of the first Boy Scout jamboree and Baden Powel has a lot of connection here. It is a Nation Trust are so free access for members but others need to pay to land. Some of the other Islands in the Harbour are rich in oil and there are wells, nodding donkeys and so on. They pump substantial oil from here as well as new finds yet to be exploited.

As our trip would have taken us past normal check out time we asked and received a late check out. I have to say, that apart from the location this is an excellently run HIX and would for a similar reason stay again. Of course as it is located very close to both some major financial regional office and a big Hospital so they do get a lot of business people staying. It is also very good for “park and go” with the France and Channel Islands ferries port very close by.

92 Views 5 Comments Permalink

Annually, Conde Nast polls readers, for the best hotel, resorts and  airlines  in the world. I did a fast look, and  found only  one (count 'em just one!) , the Intercontinental,  in Buckhead (Atlanta) Georgia.  Where is the  Carleton, in Cannes the Amstel in Amsterdam or the Paris  IC? . I would give high marks to these..

 

Unless, zi need new glasses, , I didn't see any more IC's, than just Buckhead .

Four Seasons were all over the list.

 

I think in 2008, there were sesveral ICs.

Where did IC go wrong...or did it?

Do you think the list is accurate?

126 Views 1 Comments Permalink Tags: ic, paris, amstel, conde, nast, carleton

I believe that we can offer suggestions to IHG as to how we may like to see developments to the way our Hotel group operates and in making suggestions could both improve the reservation procedure, the reception and the stay both more enjoyable, cost effective and hope fully more profitable for  us and IHG and its franchisees.

Firstly I will look at the reservation procedure. I believe that it could be easier. I make bookings on other web pages for say flights and make suggestions based on good experiences there. When I look at a leisure break in a hotel and say want to book ten days often I get the  message “ NO Availability” There is no indication as to how many or when those days are, it could be that by moving just one day back or foreword there is. Airline web sites often do show when availability is. As A Royal Ambassador I am guaranteed availability bit you need to know which of the ten days to ask for.

Room description still leaves a lot to be desired, posted some time ago the Carlton Cannes list per their brochure; it was difficult to define which the better room is.

The Hotel Photo galleries although they show in most cases a good selection of pictures the way of viewing them is rather cumbersome. When say looking at online house brochures you only need to click the appropriate thumbnail and the enlarged image appears but we need to close then click then enlarge. I believe that this would be a simple and very helpful to change for IHG.

The calendar would be much more user friendly if it offered a drop down box, it can be frustrating having to click month by month for bookings some time in the more distant future.

Pretty well all IC’s give a great and professional welcome. They usually pre authorise your credit card or charge card so all you need to do is confirm your method of payment and sign. Then often a VIP guide to your room.

Although many CP even HI and HIX are doing this it is not consistent. It should be. After all if other businesses are able to be consistent like at least in the UK the supermarkets the Food chains etc are, why not IHG? As PC members we should always benefit from the offer of a staffed PC check in position.

What is offered in the rooms should meet a minimum standard for each brand.

Choice of TV channels should be appropriate for the country in which we are staying. We recently had a far better choice of TV programmes in a HIX than in the London IC. Mind you the London IC did have a top of the range wide screen Television set. It did seem strange though that the most entertaining programme was in Russian, a superb concert.

It would be great if the PC desk or Ambassador desk was more geared up to do check out as although there are many good options for check out like instant check out often you do need to question something.

Quiet closing doors would be a boon for those who like an early night or a lay in as banging, slamming doors are really annoying. Also sound absorbing materials in the corridors so that those who need to converse in loud voices late at night would be less annoying.

I would like this to be taken as constructive and it may be appropriate for a GM to respond.

129 Views 2 Comments Permalink

Since being asked to join the Priority Club Connect Community, I have met many wonderful people. Since my first post in April, my loyal blog readers and community members have inspired me to keep writing and sharing knowledge within the community. Each day, I enjoy and look forward to communicating with members, and serving as the Priority Club Connect Community Ombudsman.  You ALL have been great by sharing comments, experiences, tips and advice as we go about our daily travel lives.

 

The Priority Club Connect Community has grown to 14,000+ members from all over the world. I want to personally thank everyone of you for all that you do for me, and the other community members. To show thanks, take a look back at my favorite comments, members, and threads in the community.

My Favorite Threads:

Triple Points Promotion: I was happy to share this with the community and my blog readers.

PointBreaks: We love them and sometimes hate them...

Best Chance For An Upgrade: Everyone loves Ronald's famous tip.

Jobs and Careers: Find out what members do/did for a living.

Restaurants: Best Eateries shared by other members. Chicken Coop anyone?

Qualifying Rates: Yep, can be confusing.

Platinum Plus: No such thing as Platinum 'Plus' but Ambassador membership is discussed in detail.

Offered A Room Upgrade? The thread that will NEVER end.

Items Needed: I just can't travel without my.......

Language: UK English vs. US English.

 

Great Comments & Posts:

Best Travel Tip: MahoneM posted one of the best travel tips around.

He's Done It: fatmanpauluk agrees that: Priority Club should keep up the good work and "Continue into 2010 and beyond."

Laughing Out Loud: stanley(Simon) made me laugh when he shared the 'funny smell' story! According to him, "Even a sniffer dog wouldn't have coped with it.."

An Act Of Kindness: Daniel Kelleher showed great kindness to me in a blog post comment. His encouraging words lifted my spirit.

He's Been Nicknamed: Contessa Vanessa (Marlene) first, then me.

And The Winner Is: Seems like James Strange has spent many nights in a hotel bed!

Empathy: Rick's Family totally gets it. Thank you Hunter, Ronald Chadwick, and Contessa Vanessa (Marlene).

 

My Barbeque Fans & Foodies: It's not only me who's obsessed.

 

 

Special Thanks To: Mikey, Jenni, Neal, Cassandra, Anil, Angela, Ronald, Marlene, and Daniel for all of your support, ideas, encouragement and kindness.  Visit Anil's blog at www.foxnomad.com

 

A Little About Me

 

Keep Up The Good Work Everyone! Thanks to All. Keep Traveling. Keep Sharing.....

 

 

PriorityClub.jpg

HI.jpg

Copyright © 2009 Amanda Kehoe

288 Views 7 Comments Permalink Tags: ambassador, intercontinental, amanda_kehoe, blondie, amanda, priority_club, blondies_travelogue, thank_you, employees, encouragement, favorite_comments, favorite_posts, barbeque, barbecue, foxnomad, anil_p, bloggers

Park City, Utah, is a year round destination that is home to the ever popular Sundance Film Festival. This is an upscale community with a rustic feel. It is popular with celebrities, especially during ski season. Here are some top things to do while you’re in Park City.

 

1. The Sundance Film Festival – Everyone has heard of Sundance and this is the film festival where many independent films get noticed. Robert Redford’s annual event is a favorite of locals and visitors. It is held each year during the second half of January.

 

2. Hot Air Balloon Ride – This has to be the absolute best way to start a morning. Get a bird’s eye view of Park City while enjoying a continental breakfast and a glass of Champagne. You’ll even get a flight certificate commemorating the event.

 

3. Bobsledding – If weren’t already familiar with this Olympic Winter Sport, then maybe you’ve seen Disney’s Cool Running, featuring the story of the Jamaican Bobsled Team. Yup. You read that right. Jamaican Bobsled Team. This attraction is open to the public, and yes, I’ve tried it out. It was an exhilarating experience at this site of the 2002 Winter Olympic Games. The 75-mph ride shouldn’t be missed.

 

4. Skiing and Snowboarding – Park City is home to three world-class ski resorts: The Canyons Resort, Park City Mountain Resort, and Deer Valley Resort. Deer Valley is for skiers only, but The Canyons and Park City Mountain Resorts welcome skiers and snowboarders. The over 9,000 acres of snow in Park City welcomes beginner and expert runs.

 

5. Shopping – Park City is full of boutiques and eclectic little shops for when you want to take a break from all the outdoor activities. There are eight shopping districts to choose from for those with varying interests.

 

6. Dining – There are more than 100 bars and restaurants to choose from, with a variety culinary choices from around the world. I recommend Morning Ray Café for breakfast, lunch at the mid-mountain Red Pine Restaurant in The Canyons Resort, and an upscale dinner at any of Main Street’s award winning establishments.

 

7. Nightlife – The après ski party scene in Park City is funky and fun. There are wine tastings to be found, dance clubs, and jazz bars. Whatever your poison, it can be found in Park City.

 

Park City isn’t just a winter destination. The Sundance Film Festival may bring in the celebrities, but the summer months are when families can enjoy hiking and biking and even a few bargains. Don’t forget to use the FREE transit system to get around Park City. Check out the routes and schedules for this biodeisel fueled transportation at Park City’s Official Visitor’s Site. For ski information in Park City and the rest of Utah, visit SkiUtah.com.

85 Views 2 Comments Permalink Tags: family, travel, utah, park_city, ski, hiking, winter

Even when on a hurried business trip there are times to switch of and relax so it is of interest to see what our Hotels offer.

Basic requirement would be a television in the room, as far as I know all IHG Hotels offer this, but only a few years ago it was an optional extra. Nowadays the Hotels should offer a reasonable selection of programmes in that countries home language. It was interesting in that our most recent stay at a HIX had a better selection of English programmes than the London Intercontinental.

If we regard a restaurant as a leisure facility then I expect it a place to relax in while enjoying the meal not with loud music and a reasonable competent service level.

We will usually expect a bar; a lot of the HI and HIX seem to be setting bars a pub type facilities catering for passing trade by offering big screen televisions offering major sporting events. Some have pool tables. I would like all these bars to have quiet areas so those who would just like to have a coffee and chat can so to do. So in other words a lounge area would be appreciated. The bars should offer snacks and quick lunches for passing business visitors.

Most HI in UK would have a gym and swimming pool while moving to Crown plazas we would expert a little more such as a sauna and steam room. A place to relax is the Jacuzzi. It is most important to have a good leisure club manager who will ensure the highest degree of maintenance as well as regular cleaning of the poolside, changing facilities as well as the reception are. Staff should be as welcoming here as in the Hotel reception.

The higher you go the more you will get. Crowne plazas often have Hairdressers and barbers as well as beauty salons offering a wide range of treatments. After a long journey a back massage can be just the thing.

At the Intercontinentals there is usually a full spa with top rated beauty salons offering top class treatments for a price.

It would be useful if all the IHG hotels gave guests free access to all the spa’s in all the Hotels not making it an extra in some cases. One Crowne plaza we stayed at had an additional charge for the indoor pool and gym. This is a lack of consistency. I am glad to say that as far as I am aware all but one of all the UK IHG hotels give guests complimentary access to the leisure facilities and so they should.

144 Views 0 Comments Permalink

Holiday Inns, new or refurbished have come a long way since the inconsistent service or comfort. of the past. .   And they 've changed more than just their logo.

 

The bottom line for guests is that Holiday Inns are now really nice  places to stay. 

The bottom line for  franchisees and  IGH is  the bottom line.

We all win.

 

I stayed  at  one of the new ones : Holiday Inn and Suites,  Denver Airport. The new logo, brightly lit,  with the Green 'H" was inviting  as I got off the highway.

 

Front desk staff were pleasant and helpful. . They noted my Platinum Ambassador status and upgraded me to a suite and offered me a complimentary breakfast voucher. I'm of the credo that, "if you  don't ask, , y ou don't get", but  these  were provided, without me whining for them. . I felt good before I even got to the room

 

The "suite" is a  living room with a wall of kitchen amenities ( fridge, microwave, granite countered sink). sofa bed and  flat screen TV. The bedroom had its own Flat screen TV..

 

Don't compare a suite at the Holiday Inn to one  at the Ritz, Rooms are not large, 'though well designed, attractive,and  nicely. furnished.

The bed pillows had labels,:soft  , medium, hard, with a note that Housekeeping would be pleased to bring more of what was requested. Linens are towels were above average.

 

The rate was $126. I am registerd for  several  PC offers and received 16,885 points for this one night stay. I charged my room on the PV Visa card, and  will receive additional points for that. 

 

The  Hotel manager told me that existing Holiday Inns  are being upgraded and if  they don't meet   the higher standards, they will be dropped from the chain. New HI's are being built and would be similar to the one at  Denver, which opend in August. .

 

If you haven't  stayed at a Holiday Inn recently, , I urge you to do so.

If you are not registered for  promotions, I urge you to do so.  Check  the discussions on this site for promotion codes.

If you do not have , a PC Visa card for IHG payment, I urge you to get one. It is generally free for the first year and  might comes with enough enrollment bonus points to get.  you  a free room.

 

Have you checked into one of the new Holiday Inns?.. Tell all.

 

 

.

276 Views 6 Comments Permalink

Hear from Mark Shepherd about making the most of your points with our partners.

 

 

 

For more information, and to see available partners visit the Priority Club Rewards partners page.

224 Views 0 Comments Permalink Tags: priority_club_points, partners, mark_shepherd

As previously mentioned we took our weekend in London at the Intercontinental Park Lane and were pleasantly surprised by it.

Firstly as usual I emailed ahead confirming my bookings. I booked a room at the least expensive rate as well as a room for my In Laws on points.

We arrived early and the car was valet parked. We were upgraded to a one bed room suite with large lounge, dinning area, guest cloak room, and work area. We were informed that club access for Royal Ambassadors could be bought for half price that is £40.00 $65.00. And we were invited to view the club. It has a great view over the Royal Parks of London with glimpses or Westminsterand beyond. Breakfast is always grand in Intercontinentals and the London Hotel is no exception.  We used our Ambassador free night certificate so the weekend cost including the points room breakfasts, two rooms four people £332, ($540) Free use of the mini bar, fruit and water complimentary.

Up West is a phrase used by Londoners who will travel to the west End of London for  the best shopping , hotels and entertainment it is the west end of London but also the City of Westminster. In Park Lane there are a number of 5 star hotels as well as the IC so a stroll up the lane can be rewarded by sightings of the rich and famous. Pak Lane is the Eastern boundary of Hyde Park a large open space with gardens and a lake called the Serpentine. There are a large number of aquatic birds. You can, if feeling energetic go boating on the water.

As this was purely a leisure week end we became tourists which included a Visit to Harrods world famous department store which is aboit half a mile away.

www.harrods.com

The weather was clement and we took a cruise on the River Thames from Westminster pier to Greenwich. Greenwichis 0.00.00 Latitude and hence the centre of Time. The Museum has the Harrison clocks from which were developed accurate time pieces that could be taken on ships to enable accurate positioning to be calculated and so much safer voyages could be undertaken.

We found this cruise more than satisfactory.

http://www.citycruises.com/route.htm

Greenwich has more restaurants than any other London borough by size according to the guide on the boat and certainly some  good traditional Pub Grub  food was had To get to the observatory  you take a walk through Greenwich Park going past the Royal Navel Academy and the Maritime Museum then a rather steep but short clime to the top. Museum access is free as are a lot of London Museums and Galleries.

From the Intercontinental, if you are lucky, you can see the Queens’ horse guards returning to barracks by the hotel at about 10.45. AM.

London is generally regarded as a safe city, just take normal precautions keep a firm hand on your handbags ladies, and keep wallets in inside pockets.

London Police are very approachable and most have good tourist knowledge of London and are usually quite helpful to tourists.

London Restaurants have a very big variation in pricing as do the wines in them. It is quite possible to pay; I know not why, over £10,000 a bottle. Even some rare whiskies can be this price as well. However there are many good chains that offer good steaks at reasonable prices such as Angus Steak Houses and Scotch Steak houses.

London has in the West End some 30 Theatres with a broad variety of productions from mainstream Plays and comedies to completely unfathomable productions. Of course there are the Ballets and operas. The Royal opera House and the Festival Hall have a lot of this type of production. The London Sunday Times has most of these listed in the Cultural supplements.

I would recommend a good pair of walking shoes to best see London, always look at buildings as you may see a blue plaque with some historical information on it.

195 Views 5 Comments Permalink

"What keeps IHG's most valuable guests coming back? Consistency. But if even one hotel can't live up to The Standards, every property suffers."  A Look At Why Standards Are Important.

 

In a recent thread titled, "Bonus Points For Surveys", a Pittsburgh Guest Champion Employee asks members if points would encourage members to fill out post-stay surveys for bonus points. Any surveys one may receive after staying in an IHG hotel is an important duty to fill out. The reason why? Specific hotels are graded on the responses from members' experiences. Since most IHG hotels are independently owned and operated, the results are one of many ways that IHG monitors its indepentely owned hotels.

 

I have listed the requirements that hotels such as Holiday Inn and Holiday Inn Express hotels must follow. These standards are MANDATORY. Hotels that fail to meet one or more standards face significant fines. Filling out a survey received by email after a stay is one way that allows IHG to 'keep an eye' on certain hotels. I encourage one to take the time to fill out online surveys by email, drop a comment card in the box provided by the hotel, and to fill out the Guest Satisfaction Feedback Form provided online. Though you may not always receive a response from management after filling out a post-stay survey, I can assure you that your comments and suggestions do NOT go unnoticed! IHG is dedicated to guests' opinions and desires to hear about your stay; especially, as the Holiday Inn brand moves closer to a full rebranding. These standards ensure that the brand will move to a more consistent experience for all.

 

Your feedback regarding how you were treated as a Priority Club Member (Gold and Platinum) is one of the most important sections to fill out. If you are a guest randomly selected to complete a survey, please do your part and take the extra time to share your experience.

 

What post-survey questions have General Managers "On Their Toes"?

  1. Does the hotel staff recognize your status in the program?
  2. Is there a separate check-in and check-out area for members?
  3. Are complimentary upgrades at check-in the best available rooms?

       

 

"The Weekly Guest Scores Are Important"

Copyright © 2009 Amanda Kehoe

Holiday Inn Select Atlanta Perimeter Dunwoody

standardscores.jpg

 

Existing Standards That IHG Brands Must Follow:

 

  • Priority Check-In for Gold and Platinum Members

All hotels must provide Priority Check-In service to Priority Club Gold and Platinum members.

 

  • Complimentary Newspaper

A complimentary newspaper, either local, national, or international, must be provided Monday through Friday. At check-in, guests must be informed orally or in writing (by a sign at the front desk or card handed to the guest), whether the paper will be delivered to the room, or if it is to be picked up at the front desk or elsewhere.

 

  • Extended Check-Out

If the guest requests and upon availability, the hotel must extend check-out until 2pm.

 

  • Hotel Room Upgrades for Platinum Members

Platinum members must be offered an upgrade as determined by the hotel, which might include rooms on higher floors, corner rooms, newly renovated rooms or rooms with a preferred view. The upgrade must be offered at time of check-in, based on availability, and will apply to the member's personal guest room. The hotel is not required to upgrade members to suites.

 

  • Signage and Applications

Priority Club Rewards signs and applications must be displayed in the registration area of each hotel.

 

  • Guaranteed Room Availability

When contacting the Priority Club service center directly and guaranteeing the reservation with a valid credit card, each Platinum Member will be guaranteed one room for personal use, for reservations made at least 72 hours prior to the date of arrival, except during special events that result in extraordinary room demand, as determined solely by the hotel. The member will not be charged more than the prevailing rate for the accommodation requested, and the member is not entitled to a rate less than the prevailing rate. Once made, Platinum Guarantees may not be dishonored for any reason. Platinum Guarantees do not apply to Reward Night reservations.

 

  • Express Check-Out

With the presentation of a satisfactory method of payment at time of check-in, Priority Club members are entitled to Express Check-Out.

 

Measured Standards That IHG Hotels Are Evaluated:

 

  • Member Recognition at Check-In

All hotels must greet members and recognize their Elite status at time of check-in. Hotels will be given an initial 12 months to reach the standard, April 2009 through March 2010. Hotels outside of US will be measured for compliance as the program is incorporated. Measurement will be conducted on a calendar-quarter basis.

 

  • Reward Nights

All hotels must accept Reward Night reservations. Reward night inventory equal to 5% of the hotel's guest room inventory will be allocated. All hotel benefits, excluding Upgrades for Platinum Members, must be honored for Priority Club members in conjuction with their Reward Night stays. Measurements occur randomly, three times per calendar year.

 

  • Priority Club Training

Priority Club training must be completed annually as specified by Priority Club Rewards. Approved Priority Club Rewards material must be included in hotel New Employee Orientation program. Hotels will be measured for compliance at the end of each calendar quarter. Training should be a continuous process, not just a one-time occurrence.

 

 

Additional Links:

 

Decide What Communications To Receive: InterContinental Hotels Group (IHG) Privacy Policy regarding Guest Satisfaction Surveys and Email Communications.

 

 

Staybridge Suites Ranked Highest: J.D. Power & Associates rates the brand highest in Guest Satisfaction, 2009.

 

 

Hotel Accolades: Example of Holiday Inn who received the Quality Excellence Award from IHG.

 

 

Torchbearer Award: Hotels in the IHG system that maintain the highest standards of excellence in various categories, from quality to customer satisfaction. The Torchbearer Award is IHG's most prestigious award.

343 Views 2 Comments Permalink Tags: opinions, complaints, post_stay, employees, blondie, amanda, improvements, surveys, amanda_kehoe, experiences, blondies_travelogue, standards, accolades, hotel_standards, torchbearer_award, hotel_satisfaction, rankings, hotel_scores, ihg, intercontinental, franchisor

Gettng sick while traveling?  Need a doctor?

 

Not me! I'm healthy, and traveling for fun is energizing.

 

But lately, I'm re-thinking the possiblilties.  Recently, my friend  , Enid fell down a flight a stairs in Berlin and needed  two emergency surgeries., Another friend; was returning to NY  from Ireland,  on a plane which  made a stop in  in Maine,  to take off  a passenger who  was ill on board.

 

Could I be next? Not probably, but possibly.

 

I push  away  negative thoughts, but still, they linger. After all, I never thought I would be a cancer survivor, but here I am, 13 years later , beating the odds.

 

I never thought I would be widowed, but  one day, my  perfectly, healthy husband,  rolled off the couch and died. Just like that.

 

Stuff happens.

 

 

I rarely go to third world countries, in this chapter of my life, and feel safe  in cities with high quality medical care. Medicare covers me only in the US, and I could ,though never do, buy short term health insurance when traveling abroad. . As needed,  I can charge  emergency  medical service on  credit cards  and also access cash..

 

My doctor, after an annual checkup supplies me with a laminated card that fits in my wallet, which gives vital medical and contact  data  on one side and an  EKG graph on the reverse.

 

The  Amex card provides  evacuation coverage ( flying me on a medical aircraft home  and/ or to an accredited medical facility). They will also supply a lists of doctors.

The hotel staff will also  provide  names of doctors and clinics. and hopefully be knowledgeable and helpful. 

 

What else should I do? Anything?

I am neither a hypochondric nor one  seeks solutions for  problems that haven't  happened.

 

Your input is valuable.  HELP!

195 Views 1 Comments Permalink Tags: health, sickness, insurance, medicare

I’m a television freak. If you add travel into the TV mix, I’m even more fanatic about it. A few years ago I had a changce to visit Hawaii and a few filming sites from LOST.

 

Here are a few of my favorites:

 

Ala Moana Center – Take a ride up the escalator and shop at what was the airport scene for the Oceanic ticket counter.

 

Hawaiian Tourism JapanWaimea Valley – This site is home to the infamous waterfall where Kate and Sawyer retrieve guns in the first season. There are also trails that are oddly familiar from the first season. As of February 1, 2008, this historical site has returned to the hands of the Hawaiian people. It was recently an Audubon Center. It is unknown at this time if the waterfalls are open to the public for a dip. I do know that the falls have something special in them for the skin. My skin was softer for at least three days after my swim. This is definitely a special place that should be visited while in the islands.

 

Dillingham Airfield – During my visit, I snuck around back and found the storage for the fuselage. I also took a glider ride that provided a glorious view of the beaches. It is also the airfield setting for the episode "The 23rd Psalm" which gives some background about Mr. Echo.

 

Mokule’ia Beach (Army Beach) – This is directly across from the airfield and was the beach setting for the pilot episode.

 

Ka’a’wa Valley – The LOST survivors played a few rounds of golf in this area that was also a film site for Jurassic Park, Godzilla, and Pearl Harbor. Do you want to play on the course where Sayid shot the guy? Visit the 17th hold of Turtle Bay Palmer Course.

 

Want to see more? Check out Lost Virtual Tours for pictures and videos of even more film sites. Have you been to Hawai'i lately? What are some of your favorite spots?

150 Views 0 Comments Permalink Tags: hawaii, beach, travel, lost, oahu
1 2 3 ... 7 Previous Next